The site, which launches today, shows passengers what each airline offers during extended delays and cancellations, including meals, a hotel, or even a full refund, among other options. Read more:
September 1, 2022, 8:26 AMTravelers walk through Ronald Regan Washington National Airport, July 11, 2022, in Arlington, Va.The U.S. Department of Transportation is rolling out a new dashboard for travelers to see what they are entitled to from airlines in the case of cancellations or delays ahead of the Labor Day travel weekend.Nathan Howard/Getty Images
"We're very excited to roll out what we think is a very user-friendly, one-stop-shop dashboard that will show you, for the 10 largest airlines, what the policies they have if a flight is canceled or delayed due to something within the airline's control in terms of refunds, rebooking, potentially meals or hotel stays," Trottenberg said.
DOT''s dashboard showing what travelers with cancelled and delayed flights are entitled to under airline policies."Now, eight of the 10 airlines have really upped their game and committed to that as part of their customer service plans," Trottenberg said. "That means, again, it is a consumer entitlement and we will be able to, in the case of an airline not living up to the word, able to enforce.
The informational tool for travelers comes a few weeks after Transportation Secretary Pete Buttigieg sent a letter to airlinesand encouraged airlines to clean up their act when it came to providing redress to consumers.
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