Delta Air Lines CEO apologizes to customers impacted by widespread delays and cancellations in a letter
Passengers are seen at the Delta Air Lines check in area before their flights at Hartsfield-Jackson Atlanta International Airport in Atlanta, June 28, 2022.The CEO of Delta Air Lines apologized to customers who were impacted by widespread delays and cancellations in a letter on Thursday.
Bastian announced Thursday that corporate employees will be sent to two especially hard-hit airports -- Atlanta Hartsfield-Jackson International Airport and to New York's John F. Kennedy International Airport -- to help check baggage and check in travelers. Bastian said the company is making logistical changes to prevent additional delays and cancellations.
"The environment we’re navigating today is unlike anything we’ve ever faced, but Delta is no stranger to challenging times, and our commitment to you is as strong as ever," Bastian said. "We won’t stop until we’ve made things right, and we’ll never stop improving for you."
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