Ditch the ‘digital workhouse’: Shorten sets sights on myGov | katinacurtis
Labor wants to end the “digital workhouse” approach to people trying to get government payments, with new minister Bill Shorten planning to turn using myGov from an often-frustrating experience into a seamless one.
“They’ve created digital workhouses, basically. You know, workhouses were a 19th century place where the kind-hearted burghers of Victorian England and Australia said, ‘Well, if we’ve got to pay you for three meals a day, you can go and work in a workhouse,’” he said. The minister’s most recent interaction with myGov was downloading his digital vaccination certificate.
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