Zelle instructs users in the process of making a payment to be sure to send money only to people they know and trust. It’s good advice, and it addresses part of the threat posed by scammers.
Zelle also tells users to confirm the recipient’s mobile phone number or email address before sending money. Remember, if you make a mistake, Zelle and its banking partners will say that’s your problem, not theirs.
That leaves the threat of spoofing, in which scammers try to hide behind the names and brands you “know and trust.” They do so by using fake email addresses and phone numbers, or by timing a phone call to make it appear to be a response from your bank to a suspicious text you just received .If it’s an email,. Spoofers often create domains that are slightly different from the one they’re impersonating — for example, customerservice@wellsfrgo.
Scammers might also tell you that to stop the suspicious payment from being made, you need to send the amount in question through Zelle to a safe account at the bank, Roundy said. But that’s not a safe account — it’s the scammer’s, and you will be filling it.to pay a bill. If you get a message that purports to be from a government agency or service provider, and it invites you to pay your bill via a Zelle address provided in the text, it’s almost certainly a scam.
Roundy said Zelle “definitely has great use cases,” particularly when you’re sending money to people you know or can validate. But you need to be extremely careful when you send money to a person or business “where you’re not 100% sure of the provenance of an account.”
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