The U.S. Department of Transportation said it will look into flight cancellations by Southwest Airlines that have left travelers stranded at airports across the country amid an intense winter storm that has killed dozens of people.
The U.S. Department of Transportation said it will look into flight cancellations by Southwest Airlines that have left travelers stranded at airports across the country The U.S. Department of Transportation says it will investigate flight cancellations by Southwest Airlines that have left travelers stranded at airports across the country
Many airlines were forced to cancel flights due to the weather, but Southwest was by far the most affectedA Southwest spokesman says cancellations snowballed as the storm moved from the eastern to the western U.S., but Southwest was the most affected. About 4,000 domestic U.S. flights were cancelled Monday, according to the tracking website FlightAware, and 2,900 of those were Southwest's. Nearly 2,500 more flights had already been canceled as of 5 a.m.
Southwest spokesman Jay McVay said at a press conference in Houston that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place. “So we’ve been chasing our tails, trying to catch up and get back to normal safely, which is our number one priority as quickly as we could,” he said. "And that’s exactly how we ended up where we are today.”
USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.
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