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The days of airlines behaving badly and not giving a fig about cancelled flights, delays and disruptions may be coming to an end. Prime Minister Anthony Albanese is taking a big stick to Australia’s major airlines — putting them on notice that long-suffering customers deserve better than lip service — and in some cases, total silence when something goes wrong.
“This includes necessary reimbursements for temporarily lost luggage, prompt no-cost delivery when found, and timely claims processing when damaged or lost for good.” Any complaints to an airline should also be resolved within 30 days of a complaint being made. The new rules for airlines is an initiative of the Government’s Aviation White Paper, released in August.
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