Three million drivers' licence delays since 2020, report finds
Three million people who applied for a driving licence during the worst of the pandemic experienced major delays, a report has found.
Around 17 million applications submitted online, that did not involve notifiable medical conditions, were processed within three days, the report said. Customers' poor experiences were exacerbated by "huge difficulty" contacting the DVLA during the pandemic, it said. "The pandemic inevitably made operations more difficult, but the DVLA and DfT were not prepared for the challenge of keeping essential driving licence services running and especially not for those who needed it most," she said. In a raft of recommendations the committee said the DVLA needed better systems to identify and fast-track driving licence applications where the customer would be badly affected by a delay.
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