The company says an error has occurred which has capped some meters at a £10 credit limit.
It said an error had occurred which had capped some meters at a £10 credit limit.
As a result some customers who purchased a top-up of more than £10 have been unable to add any credit to their meters.The fault has affected top-ups purchased between midnight on 30 August until 13:23 BST on 31 August, the company said. "We are working to resolve this issue as quickly as possible and will provide updates when they are available," Electric Ireland said.
"We will re-issue cancelled top-ups as soon as possible. Our initial priority is to fix all meters affected." One customer on Electric Ireland's Facebook page said she had been without electricity for 24 hours as a result of the issue.
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