The festival kicked off by canceling Day 1 because the main stage wasn't done being built and had to close the gate to ticket holders Sunday when the venue reached capacity.
Fatih Aktas / Anadolu Agency via Getty ImagesElectric Zoo, the three-day electronic music festival held on Randall's Island, in New York, over Labor Day weekend, was plagued by production and capacity issues, leaving patrons disgruntled., got off to a rocky start, canceling the first day, Friday, after organizers failed to complete construction of the main stage. The festival did open Saturday, but festivalgoers who spoke with NBC News detailed hourslong wait times just to enter the venue.
When the festival officially kicked off on Day 2, patrons said festivities were delayed and some on social media said they waited up to five hours just to pick up their tickets from will call. Kelland said that she did not receive her ticket and wristband in the mail ahead of the festival as expected, resulting in her having to wait in will call. She said that other festivalgoers around her had also not received their tickets and wristbands in time.Even those who got into the festival earlier on Saturday reported issues with the stages. Danielle Tudahl, 24, said that some of the sets appeared unfinished.
The main issue, Kelland said, was that the festival appeared understaffed. Kelland, who attended Electric Zoo in 2018 with few issues, criticized the festival's owner, the live music entertainment company Avant Gardner, which ownsAvant Gardner bought promotion company Made Events, which owned Electric Zoo, in 2022.Kelland said the organizers should have hired more people to run the event, particularly will call booth workers and security guards.
Erin Donahue, who attended Electric Zoo on Sunday, also said that she had issues with the wait time. Donahue, 31, waited over an hour to get into the festival, which she said never happened at previous Electric Zoo festivals that she attended.
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