Elizabeth line: Commuters say service 'not what was promised'

Commuters say Elizabeth line service 'not what was promised'

All of the huge modernist stations are now open and it is architecturally impressive, but what has service on the Elizabeth line been like since it opened in the summer?

"It's not reliable, it's too full, too busy and too stressful. What are the options? Get the bus, drive instead?"One of the main problems they all mention is the volume of Heathrow passengers who use the service.

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