Sources say new owner sought removal of the #ThereIsHelp feature which appeared at the top of certain searches
Twitter had launched some prompts about five years ago and some had been available in over 30 countries, according to company tweets. In one of its blog posts about the feature, Twitter had said it had responsibility to ensure users could “access and receive support on our service when they need it most”.
Alex Goldenberg, lead intelligence analyst at the non-profit Network Contagion Research Institute, said prompts that had shown in search results just days ago were no longer visible by Thursday.
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