Victim support groups warn that scams targeting those looking to save money have soared.
Social affairs reporter, BBC News
"I'd been rushing around that day and just clicked on it when it came on my phone. My mind was in a muddle. As soon as I did it, I realised I shouldn't have done," she says., but it is automatically applied to their bills and is not something people need to apply for.Unfortunately for Diane, an office administrator who lives in Eastbourne, that wasn't the end of the matter.
He also pretended he needed her help uncovering fraudsters working internally at the bank, and gave her a script of things to say when HSBC rang querying the transaction. Diane became so anxious that she stopped spending money and decided to put all of her Christmas plans on hold. "Fraudsters are deliberately take advantage of people when they're at their most vulnerable. It happened during the pandemic and we're seeing it again with the cost of living crisis," says national fraud lead Wayne Stevens.
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