More than 25,000 customers were potentially affected
Thousands of energy customers could get refunds after concerns were raised by Ofgem. Utilita Energy is set to pay out £830,000, after an assessment highlighted concerns around the provision of additional support credits for prepayment meters customers.
A total of £321,740 will also be paid into the Energy Redress Fund, which supports energy consumers in vulnerable situations, amongst other innovation and carbon emission reducing investments. It comes after a robust assessment by regulator Ofgem suggested the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits needed for customers topping up prepayment meters.
Utilita has now agreed to this financial redress package instead of a penalty. This means those customers affected will get the payment directly and more quickly.
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