AGL, one of the nation’s biggest energy retailers, has been dealt a record fine of $25 million for wrongly taking money from hundreds of welfare recipients.
Power and gas giant AGL has been dealt a record fine of $25 million for wrongly taking money from hundreds of welfare recipients who were no longer using its services.
She found AGL had breached the law more than 16,000 times over a prolonged period of time, and had a direct and negative impact on some of its more “economically and socially vulnerable customers”. Clare Savage, chair of Australian Energy Regulator, which brought the case against AGL, said the penalty handed down on Thursday was the largest ever imposed for breaches of national energy laws.
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