Passengers were left abandoned and humiliated after operator banned staff from providing assistance
Student actor Cedric Alvarez was left stranded on arrival at London St Pancras after station staff told him they were no longer allowed to wheel his chair.Student actor Cedric Alvarez was left stranded on arrival at London St Pancras after station staff told him they were no longer allowed to wheel his chair.Eurostar has reversed a new accessibility policy that left a wheelchair user stranded and has retrained its London staff following pressure from the.
He met the same problem on his return journey. “This was the first time I had travelled independently and I was so excited, only to be told by Eurostar that I should have taken a companion. I’d travelled to London to see a play, written and performed by disabled actors, which showed that disability need not be an obstacle to a successful career, but Eurostar thinks differently.
One woman, who prefers not to be named, said she was told to cancel her booking because Eurostar refused to deploy a ramp for her partner, who has impaired mobility.
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