Convenience store operators say the ongoing supply chain disruptions have also impacted their ability to adequately meet the fill-in needs of shoppers in some cities.
– Frustrated shoppers in Texas and across the country are already dealing with unpredictable product shortages and empty shelves at their favorite grocery stores. But if they’re hoping to pivot to a neighborhood convenience store to fill in some everyday necessities, they might be out of luck there, too.
Kevin Smartt, CEO of Texas-based convenience store chain TXB has been closely monitoring weekly product availability reports from his distributors. That’s a very high number. Across TXB, out-of-stock products are averaging 12% to 13% currently, Smartt said. “In a normal environment, it would be about 1.5%.”
Although TXB has stores in larger cities such as Austin, Texas, most of its locations are in small towns, many with populations of only 2,000 to 3,000 residents, where it is the only store in town, he said.“In those places, the convenience store is a lifeline for the community,” Smartt said. “There’s a lot of frustration from customers. Anything on top of the supply chain challenges, like bad weather, is making the situation worse.
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