A former Services Australia employee has spoken out against a software system that tracks employees' every minute, leading to concerns about micromanagement and dehumanization. Ray Dalli claims the software monitored his toilet breaks, phone calls, and refreshment periods, creating a stressful and oppressive work environment.
Ray Dalli says his job became unbearable when the federal government agency in charge of social services like Centrelink, Medicare and child support, introduced new software that would track and measure every minute of his shifts.
Mr. Dalli is the first employee to speak out publicly about the issue, after concerns were raised about the practice in Senate Estimates earlier this year. However Mr Dalli says that it was the way the agency used the data to micromanage or reprimand staff, that concerned him. Surveillance technologies can vary from things like CCTV, to facial recognition, and keystroke tracking.
It recommended that the government update the Workplace Surveillance Act to take into account new technologies, introduce privacy protections for workers and ensure workers are notified about how they are being monitored and have the right to negotiate or oppose it.Greens MP Abigail Boyd who participated in that inquiry acknowledged that surveillance technologies in the workplace can be positive but says there should be clear boundaries that address how they can be used in the workplace.
Employment Services Australia Employee Surveillance Software Tracking Micromanagement Work Environment
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