Facebook's oversight board says parent company Meta appears to be more concerned with avoiding 'provoking' VIPs and evading accusations of censorship than balancing tricky questions of free speech and safety.
Fundamentally, the board concluded the cross-check program treats users unequally, despite Meta's statements that everyone has to follow the same rules.What's more, the board said, the program overrepresents users and content from the U.S. and Canada – markets where Meta earns the most revenue per user – even though the vast majority of Facebook's nearly 3 billion monthly users live elsewhere.
"The Board cannot fully assess the degree to which the company is meeting its human rights responsibilities under the program or the profile of the entities that are guaranteed enhanced review if it does not know how the program is being implemented and precisely who benefits from it," the report said.
One notorious example the board cited was a video posted by Neymar in 2019 that included photos of a woman who had accused him of rape. The video was viewed 56 million times on Facebook and Instagram before being removed, theThe board blamed inadequate resources to review posts flagged under the cross-check program, as well as Meta's failure to properly act urgently on potential"high severity" violations.
The board gave 32 recommendations for how Meta should revamp the program to address the flaws it found and live up to its billing as protecting human rights.
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