The discounted Alaskan king crab legs and caviar were too good to be true
“We launched it in the middle of the pandemic,” Purkayastha says. “This is our first foray into the online marketplace after really being entrenched in the B2B with chefs and restaurants for the last decade. So we’re learning, but it’s a tough learning curve.”
“They’re all associated with people who got scammed or were part of the scam,” Purkayastha says. “The reviews are very brand-damaging.” The order numbers connected with those reviews may be fake, but getting them removed is incredibly difficult. Regalis employees have had no choice but to spend hours going through Google and Facebook’s standard automated support channels, usually with no success.
“We would contact PayPal, alert them of the scam, and they would close the account,” Purkayastha says, who notes that the real Regalis Foods uses Shopify as a payment platform. “Then within an hour, they would have a new authenticated account.”
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