First confirmed that due to the increase in the use of the free travel scheme for under 22s, it’s no longer possible to purchase a child ticket online.
PARENTS have accused First Bus of trying to increase their profits following the decision to remove the option of buying a child ticket from the mobile app.
“There were many families using that option because, as you can imagine with children, they lose the paper ticket or some kids, you give them money for the bus, and they overspend on their lunch. The 43-year-old, from the Southside of Glasgow, said: “When she lost it earlier in the year, I was buying these M-tickets. So, I went onto the app and couldn’t see the option anywhere.
“There are no negatives for First to keep the child M-ticket, as it was already there. The only reason I can see for them removing it is to try and increase their profits as the student ticket is double the price.”Leanne added: “Not every child has got an NEC or bank card to pay on the bus, and if you pay on the bus with cash it needs to be the exact money.
Glasgow City Parents Group has lodged a formal complaint with First Bus in the hope it brings back the child M-ticket option.One person wrote: “I got in touch with First Bus Glasgow about this when they stopped them, and to say the answer I received back was derisory would be an understatement.
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