'This is now the fourth time that this has happened to me in just over four years,' says the BBC's Frank Gardner Why do wheelchair-users keep being left on planes?
The BBC's Frank Gardner was left on a plane after everyone else had disembarked while he waited for his wheelchair
Ben Furner experienced the same thing just weeks earlier at a different British airport. He was left on a plane while someone went in search of his mobility scooter. In the end, when the new crew boarded the plane to prepare for the next flight and found Ben still sitting there, the captain intervened and arranged for his scooter to be retrieved.
The UK government recommends passengers request assistance through their airline, tour operator or travel agent at least 48 hours before travel Heathrow Airport says it wants all passengers to have a "seamless journey" and it was "disappointed" for Frank. "We apologise for this," it said, citing Covid-19 and the subsequent impact as the reason.
The results of the consultation were due to be released in 2019 with a focus on helping the industry thrive post-Brexit, improve its impact on the environment and improve access with the introductory report admitting "there is more work to do".According to the document, more than 3 million requests were made for special assistance in the UK in 2017, a figure which is only "increasing".
The Department for Transport has admitted that due to "unprecedented challenges" related the the pandemic, a formal response to the Aviation 2050 consultation has not been published.
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