The guest vented their frustration on Tripadvisor
A top Glasgow hotel has issued a full refund to a customer due to 'ridiculously noisy' air conditioning which led to a bad night's sleep for a guest.
The guest who stayed at the hotel last month took to the popular reviewing website, Tripadvisor, to vent their frustration about the noise the air conditioning produced.In the review by the guest which was titled 'Air con from hell' they also gave the hotel a one out of five. "The air con was ridiculously noisy which the staff acknowledged and stopped any meaningful sleep. Would not return to the hotel."
"There was a temporary issue at the time with our air-conditioning, which was resolved three weeks ago. We value all feedback, and of the 1647 comments on Tripadvisor, over 65% rate ABode Glasgow as ‘excellent’ or ‘very good’, with for example, those either side of AJC rating the hotel 5/5 and entitled ‘My forever go to hotel in Glasgow’ and ‘Excellent’, but we note and act upon all feedback to ensure this positive experience is the same for all our guests”.
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