Heathrow’s chief executive said the airport’s attempts to cope with 40 years of growth in four months had resulted in long queues, delays and cancellations
Heathrow airport can’t rule out further flight cancellations, apologising for weeks of travel chaos
Customers complained of ‘nightmare’ queues at Heathrow airport last month as staff shortages caused chaos in recent weeks but said it can’t rule out further chaos in the face of unprecedented demand. In a statement, the airport said: “Despite our best efforts there have been periods in recent weeks, where service levels have not been acceptable, with long queue times, delays for passengers with reduced mobility, bags not travelling with passengers or arriving late.
Wizz Air will cut five per cent of its capacity over the peak summer period, the airline announced on Monday, spelling further chaos for British holidaymakers.
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