Help! My mother has dementia but they won’t cancel her credit card

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Help! My mother has dementia but they won’t cancel her credit card
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Ensuring you sign over power of attorney in your will can make life easier later on. | OPINION by Nicole Pedersen-McKinnon

Hi Nicole. In March this year, my mother-in-law was placed in aged care with minor dementia. At about the same time, she received a statement from Latitude for the renewal of her Latitude MasterCard. Given Dorothy has no access to the internet, we asked her to sign the statement with a note asking the account be closed.

Ideally, everyone should have one of these in case you become unable to execute your own financial fixes. You should make a power of attorney when you make a will.here, an online focus has obstructed the resolution of this more complicated situation. But as you explained just one of multiple times: “We have tried to call. All we were told to do was go through the online process. Which she cannot do as she has no access to the internet. I do not know how many times this needs to be explained.”But I applaud Latitude for a quick resolution once this column became involved – both accounts are now closed and the annual fee and all late charges for the year refunded.

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theage /  🏆 8. in AU

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