The letter sent to airline CEOs said that 3.2% of flights had been canceled through the first six months of the year and 24% delayed.
U.S. Transportation Secretary Pete Buttigieg told airlines this week that3.2% of flights had been canceled through the first six months of the year and 24% delayed.“As we approach an increase in air travel for the Labor Day holiday, I want to reiterate what you have heard me say often: Americans expect when they purchase an airline ticket they will arrive at their destination safely, reliably and affordably,” said Buttigieg’s letter to airline CEOs.amid heightened disruptions.
A Delta Airlines plane sits at Terminal E at Dallas/Fort Worth International Airport on July 1, 2022. When flights are delayed for long stretches, passengers often have to cover the costs of food and hotels, potentially adding hundreds of dollars of expenses to trips. Airlines will sometimes give meal or hotel vouchers if delays are their fault, but what is their fault is often up to debate.
“I urge you to take this opportunity to assess your Customer Service Plan to ensure that it guarantees adequate amenities and services to help passengers with expenses and inconveniences due to delays and cancelations,” the letter said. “The department asks that airlines, at a minimum, provide meal vouchers for delays of three hours or more and lodging accommodations for passengers who must wait overnight at an airport because of disruptions within the carrier’s control.
Those changes are currently working their way through the rulemaking process and could require airlines to provide refunds if flights are delayed by more than three hours, if arrival and departure airports are changed or if airlines increase the number of connections.
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