Excessive use of restraint and poor practice is exposed at a mental health hospital.
In the latest inspection report, the eleventh since 2018, Healthcare Inspectorate Wales said the hospital was still a service of concern.
"I had trauma and it felt like they were 're-doing' the trauma I'd been through. They didn't listen to me, my voice was taken away from me. In a statement it said it is willing to take action when given constructive feedback and that an improvement plan which provided the inspectorate with "sufficient assurance" is being made to ensure patient safety.
"The new provision will be agreed in consultation with NHS Wales and its key stakeholders. We have started these discussions and look forward to sharing plans and proposals in due course."Sioned Williams MS said sorting out mental health services capacity is "one of the most urgent issues" in Wales
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