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It was meant to be a relaxing getaway to Bali but it all turned frantic when their return flight were downgraded from business class to economy — and they were told to pay extra for the privilege. Ryan Bloch booked the Jetsar flight through the Qantas website in September, using frequent flyer points, as a romantic getaway with his wife and nothing appeared wrong when they caught their flight to the Indonsian island on Monday.
au confirmed that the downgrade happened because the couple’s flight was swapped from a Boeing 787 aircraft to an Airbus A321neo LR, which did not have business class, due to maintenance needs. Jetstar said the $320 fee to confirm the downgrade was made in error. “We appreciate this was a frustrating experience for Mr and Mrs Bloch and we sincerely apologise,” a Jetstar spokesman said.
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