Worker claims confused staff are ‘making up response’ to applications and visas are withheld to keep numbers down
Katerina Lisenkova, who is also a volunteer helping Ukrainians come to the UK, said they had applied for a visa for the pair on 21 March and, although the mother received one “quickly”, the daughter had not and both had been stranded in Poland.raised the case with the government last Friday, the daughter received permission to travel to the UK.
The whistleblower is employed by a Paris-based multinational called Teleperformance, which also owns consular services company TLScontact. The latter has been criticised for promoting paid services to Ukrainians applying for visas. He claimed that calls from potential sponsors and applicants to the Homes for Ukraine scheme rarely appeared to be recorded.
However, he said Teleperformance was not entirely to blame for the problems relating to the Ukrainian scheme, because the firm was essentially working to the specifications of the UK government.But he said any complaints to the firm’s management appeared to be ignored: “We get zero response and if there is an attempt to tweak it or make it better, we are certainly not told about it. Communication is nonexistent.”“Colleagues I’ve spoken to feel the same way.
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