Calls to the 988 Suicide and Crisis Lifeline have surged in Texas and the U.S. since its...
highlighting the demand for mental health services in the wake of the pandemic and the related workforce challenges.
The ease of access, increased awareness from media and social media campaigns, investments by states and federal agencies to create funding streams and build the crisis care network, and the significant mental health impacts from the pandemic have contributed to the soaring call volume, Battle said."Our hope is that over time it helps normalize and de-stigmatize the act of asking for mental health support," she said.
"The last things we wanted was to have 988 roll out and then not be able to meet demand," she said." it's been very successful. We’ve been able to talk to and serve so many additional folks right here in our community."Texas Children's adds behavioral health resources as ER mental health admissions surge
The job can be very rewarding, too, Battle said. Sometimes people call back to express their appreciation for the person who listened or counseled them through a difficult moment.EXPERTS WEIGH IN:The crisis line offers help to people experiencing suicidal thoughts and acute mental health crises. Counselors can provide information and connect callers to local resources and agencies.
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