With a budget of more than $2.9 trillion, the Department of Health and Human Services is the top spender of federal moneys and has the dubious distinction of spending nearly $1.2 trillion more than the Department of Defense.
According to its website, the Department of Health and Human Services’ stated mission is to “enhance the health and well-being of all Americans, by providing for effective health and human services and by fostering sound, sustained advances in the sciences underlying medicine, public health, and social services.”
To advise policymakers on how to make better decisions on the use of HHS’ vast resources and programming, the National Center for Public Policy Research’s recently launched Able Americans effort has undertaken a research project to sort out the programs in each of HHS’ operational divisions charged with serving Americans with disabilities.
The next issue that raised itself was the number of broken links on HHS’ own website. The excuse our team was given when asking about these links is that the overall agency website was being updated , leading to these problematic findings. The initial touchpoint for most Americans needing HHS’ services is its website, which we have proved is unwieldy, out of date, contains contradictory information and is generally problematic. Only bureaucrats can navigate it, and even they do so with difficulty.
The first thing is establishing a “stakeholder advisory board” for each major operational division made up of people who use the website. Then, supplement the “normal people” with policymakers, educators and recognized authorities in each field who can bring not just an academic lens but also a human touch. It is, after all, the Health and HUMAN Services Department.
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