An even exchange left a customer with a large bill; how NBC 5 Responds resolved it
Lynne Kling went to an AT&T Store in Fort Worth last year to exchange a broken Apple Watch. "We walked out of the store, did not purchase anything, did not order anything," Kling said. But, after the visit, she received a bill for nearly $2,000.
Kling later discovered that her account was left open on a terminal at the store and some else's charges were added.
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