Frustrations still run high at the CDC, but staffers remain hopeful that the agency will regain its credibility with the public.
A senior-level CDC official said it was a “holy crap” moment. “I was like, oh my God, we have to put masks back on,” the person said.“The traditional way that we have done public health was not meeting the needs of the American public in a pandemic,” a senior staffer said. “There are times when we can take longer and do our due diligence and do studies over multiple years, but when we’re in a pandemic, we have to learn how to share what we know when we know it.
“You can’t put 17 pages of a guidance document on a website designed for the American consumer and say, ‘Consume this,’ right?” a person said. “The idea of communicating clearly was quickly abandoned to communicating quickly with whatever you had.” This June, the CDC hired Kevin Griffis for the job. He’d worked in communications at the Department of Health and Human Services during outbreaks of Ebola and Zika.
“That carries a certain political connotation and tone to it that you can’t get away from,” an employee said. “That had people on both sides of the aisle not trusting the CDC at one time or another.”
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