How COVID permanently changed shopping and restaurants
People have come to love some changes, like curbside pickup and more takeout options, and have mixed feelings on others, like shorter store hours and QR codes replacing real menus in restaurants.
“The overarching way that shopping has changed since the pandemic is that people got more comfortable with a digitized experience with online shopping,” NerdWallet personal finance expert Kimberly Palmer told Axios.went from being a convenient perk to a public health necessity overnight but is now a permanent feature at most large stores.including offering buy-online-pickup-in-store options as a “safer” way to limit exposure when shoppers were looking to make fewer trips into stores.
“Curbside is a trend that will not disappear, simply because a lot of consumers love the convenience and simplicity,” GlobalData managing director Neil Saunders told Axios, adding it also saves retailers money by not having to ship itemsIn some cases, it costs more to use on-demand services but Palmer said many shoppers are willing to pay for the convenience.
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