From hate speech to misinformation, Facebook's moderation often failed to meet the problems at hand, according to its own internal documents.
Facebook Struggles to Stop Hate Speech and Will Continue to Do so, Employees AdmittedSome of these pages hard to read. The above screenshot is from an internal employee post dated Sept. 2019.
The author citesonly takes “action against approximately 2% of the hate speech on the platform,” adding that without “a major change in strategy,” that figure is unlikely to increase beyond 10-20% “in the short-medium term.” The author writes, “The content standards are very complicated and difficult to apply consistently... Hate Speech often involves very subtle nuance, and it is easy both to miss things and to have false positives.
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