COVID-19 has taken a toll on healthcare professionals. BMA survey found that almost 50% of respondents, including GPs, were experiencing work-related mental health issues such as burnout, anxiety, stress, depression, or emotional distress. COVID19
Pressure on GPs has risen dramatically over the past year. Already substantial daily workloads have been intensified by the added task of safely distributing the COVID-19 vaccine to local communities.
As a GP myself, I have seen the heavy toll that the COVID-19 pandemic has had on the profession. Responses from a recent British Medical Association survey of members revealed that almost 50% of respondents, including GPs, were experiencing a work-related mental health problem such as burnout, anxiety, stress, depression, or emotional distress, and 40% said their condition had worsened throughout the course of the pandemic.
The rise in demand and implementation of digital triage since the start of the pandemic is evidenced by the number of consultations being carried out online. For many surgeries, the concept of establishing digital triage can seem daunting and time-consuming, despite being more time- and cost-efficient in the long run. There are, however, five key considerations that can help to make this journey pain-free.
Some digital triage tools only provide a free-text box service. This leads to the risk of patients entering symptoms that are poorly articulated, which is counter-productive and leaves practice staff even busier. Patient safety may also be a concern, as free-text boxes do not flag alarming symptoms, and are unable to signpost patients to more appropriate, urgent treatment when needed.Keep the local community actively informed and consulted about the changes being implemented.
Embracing digital triage services, and following the considerations above, allows surgeries to provide the most effective care for their local community without increasing the burden on overworked GPs.
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