Customers whose flights were canceled or significantly delayed between Dec. 24 and Jan. 2 can submit receipts for hotel, other flight, rental car and food costs to be reimbursed by the airline. Southwest says it will 'honor reasonable requests.'
, reimbursements and lost bags "with great urgency," and offered each impacted customer 25,000 reward points — valued around $300 — toward Southwest's frequent flyer program "as a gesture of goodwill."for hotel, other flight, rental car and food costs to be reimbursed by the airline. The company says it will "honor reasonable requests."Of note:
The White House is monitoring Southwest's response to the cancellations and says it will hold the airline "accountable to their commitments to make their customers whole,"
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