A staggering 11 million calls to Centrelink and Medicare went unanswered in the year to April highlighting the “distressing” reality many struggling Aussies face as average wait times doubled.
The staggering number of calls to Centrelink and Medicare has highlighted the “distressing” reality many Aussies face as call wait times for some services double.
The staggering number of calls to Centrelink and Medicare has highlighted the “distressing” reality many Aussies face as call wait times for some services double. Picture: NCA NewsWire / Andrew Henshaw She added parents who have “a lot on their plates” did not have the time to spend hours on the phone as a lot of them were working between 9am and 5pm."Sometimes it's a matter of their payment getting cut or reduced when it shouldn't have and if you can't get that resolved, it means that you're trying to get by on too little money,” she said.
The cash injection aims to improve the congestion of social services along with the hiring of 3,000 new staff at the start of 2024, costing $228 million.
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