Coles and Woolworths have defended how they list food information such as allergens and ingredients after a study led by a UNSW Sydney researcher found inconsistencies.
Grocery giants Coles and Woolworths have defended the information available about items in their online stores after a study of thousands of product listings pointed to inconsistencies in how retailers represent key information such as nutrition and allergens online.
It found product information was inconsistently displayed and many product listings lacked complete details for factors such as nutrition information panels and allergen information. “It’s not surprising to see a huge gap in how the major supermarkets provide product information in their online grocery stores, which might not be deliberate or malicious but does fail to help people with choosing products that meet dietary or health needs,” he said.Coles and Woolworths both said that they were committed to making sure relevant product information was available online.
A product listing from Coles used in the research. The researchers said this listing contains country of origin and allergen info, but the nutritional information panel is not fully visible without scrolling, and the health star rating is not on the page. A Woolworths product listing from the research. The researchers noted the health star rating is visible, but the ingredients are only partially visible and need scrolling to see. Allergens and nutritional information are not visible without scrolling.
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