This shake-up by the telcos goes beyond practical inconvenience. It’s an emotional wrench – a loss of identity.
I sent my first-ever email in 1997, the year of Princess Diana’s death and Hotmail’s birth, using my housemate’s email address during a working holiday in London. During the months before that, I’d met travellers who were excited about this new way of keeping in touch, but I eschewed the new technology. Instead, I spent a day sitting in the Istanbul sun writing 30 postcards, none of which ever arrived .
Optus has acknowledged my problem and even provided a resolution case manager, but my hopes of re-establishing email functionality rapidly diminished and I was sick of having to wait minutes after every webmail click. So, I finally set up a work email address via my website’s domain, an action involving significant time, stress and outlay of tech-help funds.for my whole writing career.
Except … drum roll … in an example of truth being stranger than fiction, I’ve had a last-minute stay of execution. The day after commissioning my new email address and a week after my Optus case manager told me there was no solution in sight, I inadvertently sent an email from my old optusnet address – and it worked. And this address has worked perfectly well in the weeks since.
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