Whether the deal auto-renewed without your knowledge or you forgot a free trial had ended, try asking for your money back
, the amount consumers are spending on “accidental subscriptions” has risen sharply: it estimates unused subscriptions cost us £688m in the past year. The charity found that many of those affected said the subscription “auto-renewed” without their knowledge, or they signed up for a free trial but forgot to cancel later.These subscriptions cover a vast array of services, from TV and music streaming to newspapers and magazines, and from fitness apps to dating and food delivery services.
My experience is that when asking politely and having valid reasons, there is generally a way to get a refund “My experience is that when asking politely and having valid reasons, there is generally a way to get a refund,” she says. “It’s easy to get caught by these traps – even I’ve forgotten to cancel an Amazon Prime free trial. I didn’t use the account for four months. But Amazon does refund this if you haven’t used it,” she says – although she warns that companies are under no obligation to offer refunds for subscriptions that have gone uncancelled.
Dewdney says it is also a good idea to do as Seeley Harris did and contact your bank if the company refuses. “But, again, there is no obligation for the bank to find in your favour.”When trying to get a refund, the consumer expert Helen Dewdney says : ‘Be polite and remember, you are appealing to their better nature, so often it will just depend on how much flexibility staff have.’, which addresses subscriptions, is now going through parliament.
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