The fed-up owner is losing money every week
The boss of a Cheetham Hill ice cream parlour says customers are taking advantage of Uber Eats offering unconditional refunds - but he’s the one footing the bill. Kamran Mirza, who runs a branch of the dessert parlour chain Creams on Bury Old Road, said he is losing at least £60 a week because of the loophole.
And because he says Uber Eats isn’t investigating claims that orders are incomplete or wrong, it’s the businesses that are suffering, as allegedly fraudulent customer claims mount up. He says that he’s now taking pictures of every order as it goes out to prove that they’re correct.But even with proof the orders left his shop complete, claims are still being made they arrived incomplete, and refunds are coming out of his pocket, with Uber Eats allegedly doing nothing about it.
“All the orders [claiming to be wrong] are coming from new customers. We had one lady, she ordered six times, the same milkshake, each time she said it went missing.” Kamran said: “If people are only ordering two milkshakes, how could you miss off one of those milkshakes? And we’re taking pictures of each order now, but they don’t accept that. I check these items myself.”
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