Organisers of the touring Pandemonium Rocks music festival are refusing full refunds to ticket holders after major changes to the event, despite stipulations in Australian Consumer Law.
If a band is dropped from the line-up of a music festival like Pandemonium Rocks , can you get a refund?Fans who booked tickets to see cancelled headline acts at a music festival say pleas for full refunds are being ignored.
That just happened to hundreds of people who will not get to see Deep Purple, Placebo, Dead Kennedys, Gang Of Four, Gyroscope, nor The 39-year-old Brisbane resident said she had also been stone-walled in her quest for her money back. "So, we had two choices — either to pull the pin, or redefine it and ensure we still have a great event and a great product and bring it back to one stage," he said."Others, like Groovin The Moo and what have you, they just pulled the pin and said 'no, we're done'.Ms Mannion has been so frustrated by the process she started an online petition which drew at least 900 signatures.
The ACCC urged customers to raise their issues directly with the event organiser in the first instance and then contact their state consumer protection agency.Dean of Griffith Law School professor Therese Wilson said the situation came down to a question of whether the issue could be called a "major failure".
"It comes down to a question of whether that is a reasonable compensation for loss, or is this such a major failure that people really aren't getting what they paid for at all? In which case, they would be entitled to a full refund," she said.She said the changes made to the festival provided an argument of a major failure and a good case for people to get their money back if that was what they preferred.
Placebo Dead Kennedys Pandemonium Rocks Refunds Consumer Law Tickets Cancellations Deep Purple ACCC Alice Cooper Blondie
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