The complaints from customers come amid increasing scrutiny of the handling of insurance claims.
Says this year is more benign for insurance disasters than in recent years.Insurance customers want more frequent and clearer outlines about how their damage claims are progressing and timelines for conducting repairs, the industry’s association has admitted.
The assessment came after the council’s involvement in more than 47 meetings with customers, including at town hall events, following disasters in the past financial year. The Australian Securities and Investments Commission, while noting some good practices, in a review last month said insurers could improve five areas including the resourcing of claims and complaints handling.The Insurance Council’s report confirmed this year had so far been relatively calm, compared to the massive east coast flooding disaster of early last year, which has triggered almost $6 billion in claims.
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