Ambulance trust apologises after Nigel Smith waits 16 hours for help after falling and hitting head.
Nanette Smith filed a complaint after her husband Colin, who has dementia, waited more than 16 hours for an ambulance to take him to hospital after a fallA man with dementia waited 16 hours for an ambulance after hurting himself in a fall, it has emerged.His wife, Nanette Smith, 78, has filed a complaint to the East of England Ambulance Service Trust over its response.Mr Smith went to live in Claremont Lodge care home in Great Yarmouth in September 2021 after he was diagnosed with dementia.
Mrs Smith said when he got to the hospital, he was given medication for his blood pressure and to calm his heart, as well as strong antibiotics for a serious urinary tract infection. His head was also scanned for any injury."I'd like to know why an ambulance wasn't brought out sooner to an elderly man of that age. Why wasn't he prioritised?
Mrs Smith was told by the home the ambulance service made a "welfare check" on her husband at about 22:00 on the night of the fall."This needs to go on record. He was an elderly gentleman, who was in distress and he didn't deserve to lay there."In a statement EEAST said: "We would like to apologise to the patient for any distress caused by a delay in reaching them.
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