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Lead and manage the IT department, providing guidance and technical support to team members.Foster a collaborative and innovative team environment.Serve as the primary point of contact for all CargoWise-related issues and enhancements.
Ensure best practices and compliance with industry standards for CargoWise usage.Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and security systemsManage the application support team, ensuring timely resolution of issues and user support.Coordinate with stakeholders to identify and implement application improvements.Oversee Integration Projects: Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures. Develop Integration and Test Strategies: Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems. Coordinate with Teams: Work with cross-functional teams, including IT, software development vendor, and business units, to gather integration requirements and translate business needs into technical specifications. Training and Documentation: Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.Report Incident and System Information to Senior ManagementMonthly Reporting on I.T. Costs as defined by Senior ManagementPlan and execute IT projects to enhance operational efficiency and effectiveness.Conduct regular audits and risk assessments to safeguard company dataCertified CargoWise Professional – imperative
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