Jetstar says it will now look to overhaul operations after apologising to customers for months of turbulence. SarahStewart_9 9News MORE:
Jetstar Chief Operating Officer Matthew Franzi has said he knows the airline has not met expectations."We know we haven't delivered to the customer expectation," Jetstar Chief Operating Officer Matthew Franzi has said.
"We honestly do understand it has been hard, and frustrating and disappointing," cabin manager Catherine Barker said. Franzi said Jetstar's string of issues is officially over, with the airline's fleet finally back to normal after a lightning strike and damage from runway debris forced two Boeing 787s out of action for more than a month.
"We plan to have spare aircraft, to lose two aircraft in such quick succession made a significant impact on our operation," Jetstar engineer Greg Evans said. "It had nothing to do with the pandemic. It was kind of just bad luck in a way that these things happened at the same time."
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