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iOCO Infrastructure Services invites you to explore possibilities. We are seeking a dynamic and results-driven Junior Server Engineer with expertise in Configuring and managing servers of mainly MS operating systems and related tasks in Azure.
Configuring and managing servers of mainly MS operating systems and related tasks in Azure.Ensure all systems are online, accessible, and operating under the correct load parameters defined by the client and operational team.Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Strong problem-solving skills will be required to take the lead in a situation where there is a major outage Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.Managing remediation of calls within the client-defined SLA. Ensure that no calls are over 10 working days. Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.Adhere to both the Change Management Process and Incident Management Process.Assist in troubleshooting all the supported tooling software technologies.Conduct research on emerging products, services, protocols, and standards in supported operating systems.Performing the addition and removal of virtual machines in accordance with instructions given.Ensuring capacity management is adhered to for VM/physical capacity. Ensure security hardening policies are applied and updated as per the security policies of the client.Assist in planning new deployments of hyper-visor systems in a client’s environment by ensuring the correct specifications and recommendations for the solution is providedPlanning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageousYour Expertise:5+ Years IT Experience
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