Kaiser Permanente agreed to a $200-million settlement after canceling tens of thousands of mental health appointments and failing to provide timely care, California regulators said.
Kaiser Permanente agreed to a $200-million settlement and major changes to its mental health services after investigations revealed the healthcare giant canceled tens of thousands of appointments and failed to provide timely care, the California Department of Managed Health Care announced Thursday. The agreement includes a $50-million fine, the largest ever levied against a health plan, according to DMHC director Mary Watanabe.
” “This settlement is a monumental victory for Kaiser Permanente patients and its mental health therapists who have waged multiple strikes over the past decade to make Kaiser fix its broken behavioral healthcare system,” Rosselli said. Greg A. Adams, Kaiser Permanente chair and chief executive, said demand was exacerbated by the COVID-19 pandemic, putting a strain on the health plan.
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