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An L2 Network Engineer is responsible for providing second-level support for network issues,responsibilities and qualifications for this role:– Troubleshoot and resolve complex problems involving LAN, WAN, and WLAN technologies.
– Perform advanced network configurations, including routing and switching protocols.– Monitor network performance using network management tools to ensure minimal downtime and identify potential issues.– Lead the investigation and resolution of major network incidents, ensuring proper root cause analysis and corrective actions. – Document incident reports and maintain accurate records of all network-related incidents and actions taken. – Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations. – Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure. – Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations. – Ensure network compliance with security policies, performing regular audits, and updating firewall rules and configurations. – Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues.– 8 years in network engineering or administration, with exposure to complex troubleshooting and network management. – Hands-on experience with routers, switches from vendors such as Cisco, Juniper, and other vendor devices.– Familiarity with SD-WAN technologies.
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