Latitude Financial will not pay a ransom to those behind a cyber attack, as the details from 14 million customer records remain at risk of being released.
The company says it received a ransom demand from hackers but will not payLatitude has told the stock exchange it has received a ransom demand but will not pay, based on the advice of the federal government and cyber crime experts."Based on the evidence and advice, there is simply no guarantee that would result in any customer data being destroyed.
"[It] would only encourage further extortion attempts on Australian and New Zealand customers in the future." In mid-March, the non-bank lender initially disclosed that more than 330,000 customer records were caught up in a data breach, but that subsequently widened to include many millions of records.including 7.9 million driver licences, were compromised by the incident.
Today, Latitude said the stolen data detailed in the ransom demand was consistent with the number of affected customers the company had previously disclosed. "We are in the process of contacting all customers, past customers and applicants whose information was compromised, outlining details of the information stolen, the support we are providing and our plans for remediation," it said, confirming that its call centre and customer service operations were now operating as normal.
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